T&C – Terms and Conditions

As of 2026-06-16

Table of contents

1. Scope of application
2. Conclusion of contract
3. Delivery and shipping conditions
4. Product prices and return costs
5. Payment terms
6. Right of withdrawal
7. Retention of title
8. Liability for defects
9. Information on online dispute resolution
10. Applicable law
11. Jurisdiction
12. Protection of minors
13. Vouchers & promotional vouchers
14. Final provisions
15. Alternative dispute resolution

1.Scope of application

1.1. These General Terms and Conditions (hereinafter “T&C”) of the online shop “www.sizilianischekueche.de” / “www.eatlovesicily.com”, operated by Ditta Individuale Franziska Beck, Via Case Nuove n. 50, 95030 Mascalucia (CT), Italy (hereinafter “Seller”), apply to all contracts concluded between a consumer or business customer (hereinafter “Customer”) and the Seller concerning the goods offered in the Seller’s online shop.
Any conflicting or deviating terms and conditions of the Customer are hereby rejected, unless expressly agreed otherwise and approved in writing by the owner, Ms. Franziska Beck.

1.2. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or profession.

1.3. A business customer (entrepreneur) is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.4. The payment terms, shipping conditions, and privacy policy form an integral part of these Terms and Conditions.

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2.Conclusion of contract

2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.

2.2. First, the Customer places the selected goods into the shopping cart. In the subsequent step or within the cart, the ordering process begins, during which all required data for order processing is collected. Only after confirming the order and contract data by clicking the button “Buy now” does the Customer submit a binding offer to purchase the goods contained in the shopping cart.

2.3. Confirmation of receipt of the order is sent immediately via e-mail after the order has been submitted.

2.4. The Seller accepts the Customer’s offer through one of the following alternatives:

a) Sending a written oder confirmation by e-mail
b) Request for payment after placing the order
c) Delivery of the ordered goods

The relevant point in time for acceptance is the first occurring event, namely the dispatch of a written order confirmation by e-mail.
The acceptance period begins on the day after the Customer submits the offer and ends upon expiry of the fifth day following the submission of the offer. If the Seller does not accept the offer within this period, this shall be deemed a rejection of the offer. The Customer is no longer bound by their declaration of intent.

2.5. Der Vertragstext des jeweils zwischen dem Verkäufer und dem Kunden geschlossenen Vertrages wird durch den Verkäufer gespeichert. Der Vertragstext wird auf den internen Systemen des Verkäufers gespeichert. Die Allgemeinen Geschäftsbedingungen, Datenschutz sowie die Widerrufsbelehrung kann der Kunde jederzeit auf dieser Seite unter den Nutzungsbedingungen einsehen. Die Bestelldaten werden dem Kunden gleich nach der Bestellung per Email zugesendet. Nach Abschluss der Bestellung ist der Vertragstext dem Kunden über dessen Kundenlogin kostenlos zugänglich, sofern der Kunde ein Kundenkonto unter https://sizilianischekueche.de/my-account/ angelegt und auch über dieses bestellt hat.

The contract text of each agreement concluded between the Seller and the Customer is stored by the Seller. The contract text is stored in the Seller’s internal systems. The Terms and Conditions, Privacy Policy, and Withdrawal Instructions can be accessed by the Customer at any time on this page under the terms of use. Order details are sent to the Customer by e-mail immediately after the order is placed. After completion of the order, the contract text is accessible to the Customer via their customer login free of charge, provided that the Customer has created an account at https://eatlovesicily.com/my-account/ and placed the order through it.

2.6. It is the Customer’s responsibility to provide a correct e-mail address and telephone number for communication and order processing, and to configure their spam/filter settings so that e-mails relating to the order can be received.

2.7. If the purchase contract includes alcoholic beverages, the Customer must ensure that they or an authorised adult person is able to accept delivery. By placing the order, the Customer confirms that they have reached the legal minimum age required for the purchase of alcoholic beverages – see also Section §12 Protection of minors of these T&C.

2.8. The Seller is entitled to withdraw from the contract if the Seller is not supplied correctly and/or on time by its suppliers. The Customer will be informed immediately about the unavailability of the goods. Any payments already made by the Customer will be refunded without delay.

2.9. If an item is unavailable, the Seller reserves the right to offer delivery of a replacement item of equivalent price and quality. The Customer is free to accept or decline this offer.

2.10. During the ordering process, payment data of the Buyer is transmitted to the payment providers Stripe or PayPal. After submitting the order, we instruct the payment provider to initiate the payment transaction and thereby accept your offer. If you choose “prepayment by bank transfer,” you will receive our bank details only after checkout in a separate e-mail, and no data will be shared with third parties.

2.11. The languages available for contract conclusion are German, English, and Italian. The actual contract language depends on the language in which the Customer completes the ordering process.

2.12. The purchase contract is concluded with the sole proprietor Franziska Beck, also referred to as the “Seller”.

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3. Delivery and shipping conditions

3.1. Deliveries are made within 3–6 working days to or within Italy, Germany, or Austria.

3.2. Delivery of goods is made to the delivery address provided by the customer during the ordering process. Notwithstanding the above, in the case of payment via PayPal, the delivery address stored with PayPal at the time of payment shall be decisive.

3.3. If additional costs are incurred by the seller due to an incorrect delivery address, an incorrect recipient, or other circumstances that make delivery impossible, such costs shall be borne by the customer, unless the customer is not responsible for the incorrect information or the impossibility of delivery. The same applies if the customer was temporarily unable to accept delivery, unless the seller had given reasonable advance notice of delivery.
This does not apply to outbound shipping costs if the customer has effectively exercised their right of withdrawal. In such cases, statutory provisions or the seller’s provisions shall apply.

3.4.1 Delivery to Germany:
The customer shall additionally bear the shipping costs in accordance with the applicable shipping conditions at the time of ordering. For order values below €99.00, shipping costs amount to €12.90. Free shipping applies for orders of €99.00 or more.

3.4.2 If the “pickup at location” option is selected, the customer will be informed by the seller that the ordered goods are ready for collection. After receipt of this email, the customer may collect the goods by arrangement with the seller at the seller’s premises or at an agreed location. In this case, no shipping costs apply.

3.5. Delivery to Austria:
The customer shall additionally bear the shipping costs in accordance with the applicable shipping conditions at the time of ordering. For order values below €99.00, shipping costs amount to €12.90. Free shipping applies for orders of €99.00 or more.

3.6. Delivery within Italy:
The customer shall additionally bear the shipping costs in accordance with the applicable shipping conditions at the time of ordering. For order values below €59.00, shipping costs amount to €6.90. Free shipping applies for orders of €59.00 or more.

3.7. Vouchers are provided to the costumer in the following form:
a) by e-Mail
b) as a download

3.8. The seller is entitled to make partial deliveries to a reasonable extent. The customer shall only bear the shipping costs that would have been incurred in the case of complete delivery of the ordered goods.

3.9. If goods are delivered with obvious transport damage, the customer is requested to report such defects immediately to the carrier and to contact us without delay. Failure to submit a complaint or make contact has no consequences for the customer’s statutory rights, in particular warranty rights. However, it helps us assert our own claims against the carrier or transport insurance provider.

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4. Product prices and return costs

4.1. The prices applicable are those valid at the time of ordering. All stated prices are final prices and include the applicable statutory VAT. Any additional shipping costs, where applicable, are shown in the shopping cart (see cart total under “Cart”).

4.2. In the event of withdrawal from the contract, the customer shall bear the direct costs of returning the goods ordered.

4.3. Gift vouchers are not eligible for discount or reduction.

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5.Payment terms

5.1. The customer may choose from the payment methods available in the online shop.

5.2. When selecting advance payment by bank transfer, our bank details will be provided in a separate email and also displayed directly at checkout once the order has been received in the system. Goods will be shipped only after payment has been received. Payment is due immediately unless otherwise agreed.

5.3. Stripe Payments Europe
Payment processing for the payment methods Google Pay, Apple Pay, Amazon Pay, “Credit Card: Visa, American Express or Mastercard”, and Giropay is carried out in cooperation with Stripe Payments Europe, Ltd., c/o A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland (hereinafter “Stripe”), under the Stripe Terms of Service available at https://stripe.com/en-it/legal. The seller assigns its payment claim to Stripe.
Stripe collects the invoice amount from the customer’s specified credit card or bank account. In the event of such assignment, payment can only be made to Stripe with discharging effect. Credit card charges are processed immediately after the customer submits the order in the online shop, or within 2 days in the case of SEPA direct debit.
During the ordering process, the customer is redirected to the website of Stripe Payments Europe, Ltd. There, payment details can be entered and the payment instruction to Stripe Payments Europe, Ltd. is confirmed.
Even when using payment methods such as Google Pay, Apple Pay, Amazon Pay, “Credit Card: Visa, American Express or Mastercard”, Giropay and Sofort via Stripe, the seller remains responsible for general customer inquiries, e.g. regarding goods, delivery time, shipping, returns, complaints, withdrawal requests and submissions, or credit notes.

5.4. Paypal
When paying via PayPal, the payment is initiated at the time of order placement. Payment processing is carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, under the PayPal User Agreement available at www.paypal.com. This requires, among other things, that the customer opens a PayPal account or already holds such an account.

5.5.Klarna

When selecting a payment method offered via Klarna (e.g. Klarna invoice, Klarna instant payment, Klarna instalments), payment processing is carried out via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). In this case, the seller assigns its payment claim against the customer to Klarna. Payment with debt-discharging effect can only be made to Klarna. The supplementary terms and conditions of Klarna, as made available during the ordering process, shall apply.
The processing of the respective payment method as well as the assessment and decision regarding the available payment options are carried out by Klarna. Klarna may conduct a credit check for the purpose of providing the payment service.

5.6. Other payment methods are not offered to the customer.

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6. Right of withdrawal

6.1. If the customer is a consumer, they are generally entitled to a right of withdrawal.

6.2. The seller’s withdrawal policy applies to the right of withdrawal.

6.3. Consumers who, at the time of contract conclusion, are not members of a European Union Member State and whose sole residence and delivery address at the time of contract conclusion are located outside the European Union are not entitled to a right of withdrawal.

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7. Retention of title

7.1. The goods remain the property of the seller until full payment of the purchase price has been made.

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8. Liability for defects

8.1. The statutory provisions on liability for defects shall apply.
For contracts with consumers, the mandatory provisions of applicable consumer protection law apply in particular, especially Italian law (including the Italian Consumer Code – Codice del Consumo) as well as, where applicable, the mandatory provisions of the country in which the consumer has their habitual residence.
The seller is liable for material defects and defects of title of the delivered goods in accordance with statutory provisions.

8.2. The customer is requested to report goods delivered with obvious transport damage directly to the carrier and to inform the seller accordingly. Failure to do so has no effect on the customer’s statutory or contractual warranty rights.

8.3. If the customer is an entrepreneur, the following deviating provisions shall apply:

a) Only our own specifications and the product description provided by the manufacturer shall be deemed agreed as the quality of the goods; other advertising, public statements, or manufacturer statements shall not be considered part of the contractual quality.

b) In the event of defects, we shall provide warranty at our discretion by repair or replacement delivery. If the remedy fails, the customer may, at their description, request a reduction of the purchase price or withdraw from the contract. The remedy shall be deemed to have failed after an unsuccessful second attempt, unless the nature of the goods or defect or other circumstances indicate otherwise. In the case of repair, we are not required to bear increased costs resulting from transporting the goods to a place other than the place of performance, unless such transport corrresponds to the intended use of the goods.

c) The warranty period is one yea from delivery of the goods. This reduction limitation does not apply:

– for damages caused by us resulting from injury to life, body, or health, or in case of intentional or grossly negligent damage;
– if we have fraudulently concealed the defect or assumed a guarantee for the quality of the goods;
– for goods that have been used in accordance with their usual purpose for a building and have caused its defectiveness;
– for statutory recourse claims that you may have against us in connection with warranty rights.

8.4. Statutory claims of consumers remain unaffected in all cases.

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9. Online dispute resolution information

9.1. The European Commission provides an Online Dispute Resolution (ODR) platform, which the customer can access at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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10. Applicable law

10.1. The law of the Republic of Italy shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence. In all other respects, mandatory consumer protection provisions remain unaffected.

10.2. This choice of law shall not apply with regard to the statutory right of withdrawal for consumers if, at the time of contract conclusion, they are not members of a European Union Member State and their sole residence and delivery address at the time of contract conclusion are located outside the European Union.

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11. Jurisdiction

11.1. If the customer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller’s place of business.
If the customer has its registered office outside the territory of the Federal Republic of Germany, the seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that this contract or claims arising from it can be attributed to the customer’s professional or commercial activity.
Notwithstanding the above, the seller is also entitled in the aforementioned cases to bring proceedings before the court at the customer’s place of business.

11.2. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.

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12. Protection of minors

12.1. When selling goods subject to youth protection regulations, we only enter into contractual relationships with customers who have reached the legally required minimum age. Any applicable age restrictions are indicated in the respective product description.

12.2. The customer is obliged to ensure that only they themselves or persons authorised by them to receive the delivery who have reached the legally required minimum age accept the goods.

12.3. Sale of alcohol to persons under 18 years of age is not permitted. By accepting these Terms and Conditions, the customer confirms that they are at least 18 years old at the time of ordering alcoholic beverages. .

12.4. Where we are legally required to carry out an age verification, we instruct the logistics provider responsible for delivery to hand over the goods only to persons who have reached the legally required minimum age and, in case of doubt, to request the presentation of an identity document from the person receiving the goods for age verification.

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13. Vouchers & Promotional Vouchers

Vouchers:

13.1. Vouchers can only be redeemed in the seller’s online shop.

13.2. Vouchers are valid for three years from the date of purchase, i.e. until the expiry of the statutory limitation period.

13.3. Vouchers may only be redeemed by consumers.

13.4. Vouchers cannot be combined with other vouchers and may only be redeemed before completing the order process.

13.5. Only one voucher can be redeemed per order. The use of multiple vouchers within a single order is not possible.

13.6. Any minimum order value stated on the voucher shall apply (if applicable).

13.7. If the value of a voucher is insufficient to pay for the respective order, the remaining amount may be paid using one of the other available payment methods.

13.8. Cash redemption of a voucher or subsequent offsetting against previous orders is excluded. Any remaining credit will not be refunded by the seller but may be used by the customer for the next order.

13.9. The value of the voucher already used will be re-credited if the customer returns goods paid for fully or partially with the voucher within the scope of their statutory right of withdrawal.

13.10. Voucher credit cannot be used to purchase other vouchers.

13.11. Vouchers are transferable.

13.12. Vouchers are not eligible for discounts.

13.13. Vouchers are provided to the costumer in the following form:
a) by E-Mail
b) as a download

Promotional vouchers::

13.14. Promotional vouchers issued free of charge by the seller as part of (promotional) campaigns with a limited validity period and which cannot be purchased by the customer are only redeemable in the seller’s online shop and only within the period specified by the seller.

13.15. Individual products may be excluded from voucher promotions. Any applicable restrictions will be stated on the promotional voucher.

13.16. Promotional vouchers may only be redeemed by consumers.

13.17. Promotional vouchers may only be redeemed before completing the order process. Subsequent application is not possible.

13.18. Only one promotional voucher can be redeemed per order. The use of multiple promotional vouchers in a single order is not possible.

13.19. The order value must at least equal the value of the promotional voucher. Any remaining credit will not be refunded by the seller.

13.20. If the value of a promotional voucher is insufficient to pay for the respective order, the remaining amount may be paid using one of the other available payment methods.

13.21. Promotional voucher credit will neither be paid out in cash nor bear interest.

13.22. Promotional vouchers will also not be refunded if the customer returns goods paid for fully or partially with the promotional voucher within the scope of their statutory right of withdrawal.

13.23. Promotional vouchers cannot be used to purchase vouchers.

13.24.Promotional vouchers are generally transferable:
The seller may discharge its obligation by paying the customer redeeming the voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of any lack of entitlement, legal incapacity, or lack of authority of the respective holder.

13.25. Promotional vouchers are provided to the customer in the following form:
a) by E-Mail
b) via the website or social media channels of eatlovesicily.com

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